JOIN REMOTE SESSION SUPPORT - CREATE SUPPORT OR WEB CHANGE AUTHORIZED EMAIL (main contact, manager or owners email) * MUST BE ALL LOWERCASE LOOK UP ACCOUNT * Click to Continue WEBSITE ADDRESS * What kind of request is this? * Website and Software Support Website Change Request Email Support YOUR NAME * COMPANY NAME * CONTACT PHONE NUMBER ACTIVATION STATUS COMPANY STRING ENTRY ID You email and/or website address is not authorized to log support or website changes. If you feel this is an error please email support@fusiongroupusa.com and provide the email and website address you entered here. You must enter an authorized email address and website address selection to continue. If you do not see your website address listed your email address has not been authorized to submit support/change tickets. Please email support@fusiongroupusa.com to file a one time ticket, if you have a valid subscription you will be added to this system for future submissions. !!!! IMPORTANT !!!! If you are submitting any raw code (HTML, CSS, JS, PHP, SCRIPT, META, etc.) This includes any META VERIFICATION or ANALYTIC TRACKING codes,Please copy the code in a word or text document and upload the file to ensure we receive the complete code. If you are submitting a video, please upload the video to vimeo.com or youtube.com and provide us with the video URL. Thank you. Support PAGE URL WHERE YOU ARE HAVING TROUBLES * ISSUE CATEGORY * Broken Page Broken Link Broken Functionality Error Page or Message Other WOULD YOU LIKE A CALL BACK FROM OUR OFFICE? * NO YES You will receive an auto email once the ticket is updated regardless of selection. Call backs will be made during normal business hours GIVE YOUR TROUBLE TICKET A SUBJECT * What problems are you experiencing, please be as detailed as possible * You may go to https://snipboard.io/ (opens in new tab) to screen shot the issue - copy and paste the screen shot URL here If you have files or images to support this issue please upload them here. Drop a file here or click to upload Choose File Maximum upload size: 516MB Email Support Email Support Category * Activate email service Add New Address Change Password Issue with email Please note our email service is complimentary for full service or greater hosting packages only. Our support only covers the online email panel and does not cover your devices or 3rd party software (iphone, outlook, etc.). If support is needed for those devices you may incur a fee of $79 per hour for tech support. Email activations are also only accommodated for clients who's domain we host. You will be emailed detailed instructions on how to configure your devices if you choose not to use our online email panel and prefer using software like outlook or you may visit https://support.fusiongroupusa.com for instructions. You are limited to 5 complimentary emails under this service, each additional will be billed $15 per year per address above 5. Emails and passwords to create / add * Email Address * Case Sensitive Password * What email problems are you experiencing, please be as detailed as possible * Website Change Request Your Support Level is Please note website changes are complimentary to Full Service and above hosting clients. Website changes typically complete within 1 business day, our current production day cutoff is 12:00PM Mountain Time. Typical items not included complimentary (unless included in your support package): New pages added New page/site designs New Sections (unless already on the page) Content Writing SEO Enhancements Shopping cart management Graphic design Stock or Purchased Photos Third Party Integrations Customizations that are not included may be billed a la carte, per project or at our development rate of $129 per hour. You will be notified if your request is not included or may incur a fee prior to commencement. WEB CHANGE COUNT Website Change Request WEB CHANGE ROW COUNTER What is the Page Name or URL we are making changes to? * Example: Home, About Us, Contact, Etc. Are you providing uploads for this change? * NO YES What would you like changed on this page, please be detailed * Upload all files for this change only please! * Drop a file here or click to upload. Please wait until all files are uploaded fully. Choose File Maximum upload size: 516MB Add another change Remove this change If you are human, leave this field blank. CREATE TICKET